![]() ![]() Let us know how those steps go and we'll plan our next steps then.įirst, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac. Then, tell us, how are your external drives connected to your iMac? Have you had a chance to test this issue out with another cable? If not, that can provide us a bit more details on which component is likely to be causing this issue. You can check those out here: How to use safe mode on your Mac - Apple Support Once in safe mode, you'll want to follow the steps under if the issue persists there or not. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window. Release the key when you see the login window, then log in to your Mac. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.” 4. Turn on your Mac and continue to press and hold the power button until you see the startup options window. Since the issue is still happening in your test user account, we'll want to see if it persists when in safe mode.ĭetermine whether you're using a Mac with Apple silicon, then follow the appropriate steps:Īpple silicon 1. We'd like you to try a few more isolating steps so we can narrow down what is going on. ![]() Thanks for keeping us updated on this issue. If the issue continues, test after using First Aid via Disk Utility on the disks to help check and repair any issues: Repair a storage device in Disk Utility on Mac - Apple Support If unrelated to the above setting, then disconnect any peripherals apart from wired input devices or a single extra monitor to further isolate the behavior. Allow your Mac to wake briefly so users can access shared services (if applicable): Click the pop-up menu next to “Wake for network access,” then choose an option.".Update your system while it’s asleep: Click the pop-up menu next to Enable Power Nap, then choose an option.Put hard disks to sleep: Turn on “Put hard disks to sleep when possible.”.Click Options on the right, then do any of the following:.On your Mac, choose Apple menu > System Settings, then click Battery in the sidebar." Specify sleep and wake settings for a Mac notebook computer Check out how to access that setting here: Set sleep and wake settings for your Mac - Apple Support To help isolate the issue, see if the disks are slept after inactivity when "Put hard disks to sleep when possible" setting in System Settings is disabled.
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